Privacy policy

Who we are

Self Run Setter is an AI text appointment setter built by Cadence Leads ("we", "us"). Local businesses ("customers") use it to text their leads, answer questions, book appointments and follow up. This policy covers selfrunsetter.com and the Self Run Setter service.

There are two kinds of people whose information we handle. Customers, who sign up and use the service. And leads, the people our customers text. For lead information, we act on behalf of the customer, and the customer decides how that information is used. If you are a lead with a question about a business's texts, you can contact that business or us.

What we collect

Customer account information

Name, email address, business name and contact details.
Sign in details for your team members.
Business settings you give us, such as FAQs, calendar settings, texting preferences and the setter's mode.
Billing details needed to run your plan.

Lead information we process for customers

Lead contact details sent by the customer's GoHighLevel account, such as name, phone number and email.
The text messages between the lead and the business, including drafts, replies and opt outs.
Appointment details, such as the time booked.

Website and usage information

Basic technical data when you visit the site or dashboard, such as browser type, pages viewed and IP address.
Records of actions in the dashboard, such as approvals and takeovers, so customers can see what happened.

How we use it

To run the service: texting leads, answering from the customer's FAQs, booking appointments and following up.
To honor opt outs and texting hours.
To show customers their inbox, approvals, appointments and reports.
To support customers, fix problems and keep the service secure.
To bill customers and send account emails.
To meet legal obligations.

We do not sell personal information. We do not use lead information to market our own products to leads.

Who we share it with

We share information only with service providers that help us run Self Run Setter, and only for that purpose:

GoHighLevel, the customer's CRM. Leads and replies come from it, and texts go out through the customer's GoHighLevel number.
An AI model provider, which processes conversation text to write replies.
An email provider, for account and notification emails.
Hosting and database providers, which store and run the service.

We may also share information if the law requires it, to protect people or the service, or as part of a sale or merger of the business, in which case this policy would continue to apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt in data and consent are not shared with any third parties. See our SMS terms.

How long we keep it

We keep customer and lead information for as long as the customer's account is active and as needed to provide the service. When an account closes, we delete or anonymize the information within a reasonable time, unless we need to keep some of it for legal, billing or security reasons. Opt out records may be kept so we keep honoring them.

Security

We use reasonable safeguards to protect information, including encrypted connections, access controls and limiting who on our team can see customer data. No system is perfectly secure, so we cannot promise information will never be exposed. If a breach affects your information, we will tell you as the law requires.

Your rights and choices

Leads: reply STOP to any text to stop messages from that business. To ask about, correct or delete your information, contact the business that texted you, or email us and we will help pass the request along.
Customers: you can view and update your account details, and ask us to export or delete your data.
Depending on where you live, you may have more rights, such as the right to know, correct or delete your personal information. Email us to make a request. We will not treat you differently for using these rights.

Children

Self Run Setter is for businesses and is not directed to children under 13. We do not knowingly collect their information.

Changes

We may update this policy. The date at the top shows the last change. If a change is significant, we will tell customers by email or in the dashboard.

Contact

Questions or requests: [email protected]. Also see our terms of service.