Self Run SetterFirst visit questions.
"What happens at a consult?" "Do I need to prepare anything?" "Can I bring a friend?" The setter answers from your FAQs and moves the conversation toward a time.
Med spas
Turn treatment questions into booked consults.
Most med spa leads start with a question, not a booking. Self Run Setter texts every new lead from your spa's own number, answers from your FAQs, books the consult on your calendar, and keeps following up when someone goes quiet.
Who it is for
Med spas that get more
questions than bookings.
Your front desk is with the client in the room.
The setter is with the lead on their phone.
It fits med spas and aesthetic practices that already run their leads through GoHighLevel. Leads come in from ads, your website, a promo or a referral page. Many of them want to talk it over before they commit to a first visit. That back and forth is where leads slip away, because the person who could answer is busy with a client.
Self Run Setter handles the text side of that conversation. It writes in a friendly front desk tone, answers from the FAQs you give it, and offers times to book. Your team stays as close as they want: read every text first, or let it run. See how it works.
Lead situations
The texts your spa
gets every week.
The setter answers from your FAQs.
You decide what goes in them.
Pricing questions.
"How much is it?" is often the first text. The setter gives the answer your FAQs give, whether that is a range, a package or "your provider covers pricing at the consult."
Booking the consult.
When the lead is ready, it offers times and books the consult or first appointment on your calendar.
Offer leads who never booked.
Someone claimed a promo or downloaded your offer, then nothing. The setter reaches out, reminds them what they asked about and offers a time.
Questions for a provider.
Some questions belong with a licensed provider, not a text setter. Keep those out of your FAQs. Anyone on your team can take over the thread and hand it back after.
Nervous first timers.
Plenty of leads are curious but unsure. A patient, no pressure reply and an easy next step keeps them talking instead of disappearing.
Sample conversation
A pricing question
that became a consult.
A lead asks about cost, hesitates, then goes quiet. A few days later the setter checks back with real times, and the consult lands on the calendar.
Every reply comes from your spa's own number, so the thread stays in one place for your team.
Sample conversation
Hi Maya! Thanks for reaching out about a consult. What are you hoping to learn more about?
Thinking about lip filler but kind of nervous. How much does it cost?
Totally fair to ask. Pricing depends on your treatment plan, so your provider walks you through it at the consult. Want me to look at consult times?
Maybe. Let me check my week.
Later that week
Hi Maya, just checking back. There are consult times open Thursday evening and Saturday morning. Would either one work?
Saturday morning works.
Done! You're set for Saturday morning. See you then.
Consult added to calendar
Sample conversation. Illustrative lead and booking.
What it books
Consults and first appointments.
The setter books whatever you point it at on your calendar: a free consult, a paid consult, or a first appointment. Treatment decisions stay with your providers. The setter's job is to get the lead in the door.
Follow up for quiet leads
For days, not one text.
When a lead stops replying or never books, the setter keeps checking in over the following days with a short, friendly text. It only texts between 8 AM and 9 PM in the lead's local time, and it stops for good when someone replies STOP.
Your call
Review every text, or let it run.
Start in Shadow mode to see what it would write without sending. Switch to Review so your team approves each text before it goes out. Turn it On when you are comfortable.
Inside GoHighLevel
Your number, your calendar.
Your GoHighLevel workflows send new leads and replies to the setter, and texts go out through your spa's GHL number. Read more about the GoHighLevel setup.
Will the setter give medical advice?
No. It answers from the FAQs you give it, so keep clinical and candidacy questions out of those FAQs and leave them for your providers. Anyone on your team can take over a conversation and hand it back to the setter afterward.
Can it answer pricing questions?
Yes, with whatever your FAQs say. If you share ranges or packages, it can share them. If your answer is that pricing is covered at the consult, that is what it says.
Can my front desk read texts before they send?
Yes. In Review mode your team approves each text before it goes out. In Shadow mode it only drafts, and nothing sends.
What about leads who claimed an offer and never booked?
The setter follows up with them over the following days, reminds them what they asked about and offers a time to come in.
Does it text from our spa's number?
Yes. Texts go out through your own GoHighLevel number, so replies land in the same thread your team already uses.
Does it call leads?
No. Self Run Setter works by text message only.