Self Run SetterSTOP means stop.
When a lead texts STOP, the setter stops texting them. No more follow up to that lead.
How it works
From new lead to booked appointment.
Self Run Setter is an AI text appointment setter for local service businesses. Here is the path every lead takes, from the first text to the follow up days later, and where your team fits in.
Step by step
What happens to a lead.
Six steps. The setter runs them.
You can step in at any point.
- 01
A new lead arrives.
Someone fills out your form or comes in from an ad. Your GoHighLevel workflow sends the new lead to the setter. Nothing changes about how you collect leads.
- 02
The first text goes out.
The setter texts the lead within minutes, from your business’s own number. The text lands in the same conversation thread your team already uses.
- 03
A real back and forth.
When the lead replies, the setter answers. It reads the whole conversation, answers questions from your business’s FAQs, and asks the next useful question. One text at a time, the way a person would.
- 04
The appointment gets booked.
When the lead is ready, the setter offers open times and books the appointment on your calendar. Your team sees it like any other booking.
- 05
Follow up with the quiet ones.
Plenty of leads stop replying or never book. The setter keeps following up over the following days, so a lead who got busy still hears from you.
- 06
Your team can take over.
Anyone on your team can take over a conversation and text the lead themselves. The setter steps back. When you are done, hand the conversation back and it picks up where you left off.
Modes
Decide how much
it does on its own.
Pick a mode for your business and change it whenever you want. A simple way to start: watch it in Shadow, then let it run.
Take over in any mode.
A person can always step in and hand it back.
SETTER MODESYour call.
On
Texts, answers, books and follows up on its own.
Review
Writes each text, then waits. Your team approves it before it sends.
Shadow
Drafts only. You see what it would say, and nothing sends.
Off
The setter is paused. No texts go out.
Safety
Texting your leads
the right way.
Rules that hold in every mode.
Texting hours.
Texts the setter starts on its own go out between 8 AM and 9 PM in the lead’s local time. Anything outside that window waits until it opens.
Review before it sends.
Want eyes on every text? Review mode holds each one until someone on your team approves it.
Your dashboard
See every conversation.
One place to watch it work.
Inbox and approvals.
Read every conversation. In Review mode, approve texts from the approvals list.
Overview and appointments.
See new conversations, leads in follow up and the appointments the setter booked.
Search.
Find any lead or conversation fast.
It all runs inside your account. Read how it works with GoHighLevel, see the industries it is built for, or compare it with GoHighLevel Conversation AI.
Questions
How it works,
in plain words.
How fast does the first text go out?
Within minutes of the lead reaching the setter, from your business’s own number. If the lead comes in outside texting hours, the first text waits until 8 AM in the lead’s local time.
Where do the answers come from?
From your business’s FAQs. You tell us what you want leads to know, and the setter answers from that in a normal back and forth.
Does it call leads?
No. Self Run Setter works by text message only.
What if a lead goes quiet?
The setter keeps following up over the following days with leads who stop replying or never book.
Can I see the texts before they send?
Yes. In Review mode your team approves each text before it sends. In Shadow mode the setter only drafts, and nothing sends.
How does my team take over a conversation?
A person can take over any conversation and text the lead directly. The setter steps back until the conversation is handed back.
What happens when a lead texts STOP?
The setter stops texting that lead.