Garage doors
A homeowner with a broken spring wants someone out fast. A homeowner shopping for a new door wants to think about it. Self Run Setter texts both from your business number, books the right appointment for each, and keeps following up with the ones who go quiet.
Two kinds of garage door leads
The setter handles both,
and books each one differently.
Broken springs, doors off track, cables that snapped, openers that stopped working. These homeowners are not shopping around for long. The setter texts them within minutes, asks what the door is doing, and offers the next open service slot on your calendar.
Books: a repair or service visit
New door and opener quotes move slower. The homeowner is picking styles, checking with a spouse, comparing a couple of companies. The setter answers their questions from your FAQs and works toward a time for someone to come measure and quote.
Books: an in home estimate or measure visit
Sample conversation
Here the homeowner needs the door working today. The setter asks what happened, answers the question your FAQs cover, and puts the visit on your calendar.
It works by text only, from your business number, so the homeowner has the whole thread in one place when your tech is on the way.
Safety questions stay in your words. The setter only says what your FAQs say. Put your guidance on broken springs in there, and anything beyond it, a person on your team can take over.
Sample conversation
Hi Marcus, got your repair request. What is the door doing?
Loud bang last night and now it won't lift. My car is stuck inside.
That sounds like a broken spring. Please don't try to lift it by hand. We can get a tech out to replace it.
How soon?
We have an opening this afternoon between 1 and 3. Want it?
Yes please.
Sample conversation. Illustrative booking, not a real customer.
What comes in
Each one gets a text from your number
and a clear next step.
The most common "today" lead. The setter confirms what happened and offers the next service time you have open.
A door hanging crooked or jammed halfway. The setter gets the basics, like whether the door is stuck open or closed, so your tech walks in knowing what they are dealing with.
Remote not working, motor humming, door reversing. The setter answers what your FAQs cover, such as which opener brands you service, and books the visit.
The longer conversation. The setter answers style and timing questions from your FAQs and books the measure visit when the homeowner is ready.
When they go quiet
The repair lead usually books fast. The new door lead says "let me talk to my wife" and disappears. That is where most of the follow up happens.
The setter checks back in over the following days with homeowners who stop replying or never book. It keeps the tone light, answers any new question, and offers a time to come measure. Texts only go out between 8 AM and 9 PM in the homeowner's local time, and the setter honors STOP.
You stay in control
Start in Shadow mode and read the replies it would send, without sending any. Move to Review mode and approve each text. Turn it On when you trust it. Off pauses everything. More on the modes.
Garage door questions
Short answers. Text us if yours is not here.
It books into the times your GoHighLevel calendar has open. If you keep same day slots open for repairs, the setter can offer them.
No. It answers only from the FAQs you give it. Most garage door companies put a short safety note in their FAQs, like not lifting a door with a broken spring, and leave the repair to the tech.
Only if your FAQs include that. Most owners have the setter book a measure visit instead, since the price depends on the opening and the door the homeowner picks.
Yes. It texts any new lead your GoHighLevel workflows send it and books the appointment type that fits, as long as your FAQs and calendar cover that service.
Yes. Anyone on your team can take over a thread from the dashboard, handle it, and hand it back to the setter.
Yours. Texts go out through your own GoHighLevel number, so replies land in the same conversation your team already uses. How the GoHighLevel setup works.
Related
Keep the conversation going
Send a text and see how the setter replies, or set it up for your business.
Rather talk it through? Book a call
Self Run Setter